Thank you to my co-worker Allyson how gave me this inspirational thought today from http://refresher.com/wowyourcustomers/?p=43 1001 ways to wow your customer.
Think ‘Purpose’ Not ‘Function’
January 3rd, 2008
"The front-desk’s purpose is not to check people in. That’s its function. The purpose is to welcome the customer."
"Purpose is too often ignored in favor of function. Functional competence can be commoditized – you’re just as good at checking people in (or whatever the process is) as your competitor."
"But, purpose is something that frees people up to contribute with imagination and even passion. You can’t impose a purpose, though. Leaders set the purpose of an organization. But, employees make the decision to buy into it. So it’s a compact or agreement rather than simply following instructions or fulfilling a function."
Theo Gilbert-Jamison, V-P. Training & Organizational Effectiveness, The Ritz-Carlton Hotel Company
The Purpose of a HousekeeperThis is what happens when, say, a hotel housekeeper, sees her purpose as ‘enlivening the senses’ (the Ritz-Carlton purpose) rather than simply clearing up a room. It’s a story I heard Tom Peters tell:
A customer wrote to the Ritz-Carlton expressing his astonishment at the behavior of the housekeeper during a stay in New York with his wife and daughter. After a day sight-seeing in the city, they returned to their room, only for the daughter to complain that her teddy bear was missing.
After a quick search, they found it hidden in the towel cupboard, with a foil-wrapped chocolate clasped in its paws. The next day, the bear had disappeared again; the daughter found it under the bed with another chocolate in its paws.
At the end of each day, for the duration of their stay, the daughter couldn’t wait to get back to the room to play ‘find the teddy’ with a housekeeping maid she never actually met. "It was the best part of her stay," wrote the customer.
What can you do to help bring your organization’s purpose to life in 2008, so your people deliver an exceptional customer experience like this housekeeper did?
Contributed by Phil Dourado
I thought that this quote was very inpirational not just in the business atmosphere but in our own lives. We are given gift and what do we do to share those gifts to others. I really hope that I can share my gifts to others but also more importantly be able see and utilize others gift and really be appreciative for those gifts.
I will probably be posting another posting today so check back later, have a very wonderful. Remember who you are and what you stand for. Love you all!!!!
Thursday, January 3, 2008
Wednesday, January 2, 2008
New Years Resolutions
As I was thinking about New Years resolution that people usually make this time of year I thought how interesting it is that people always think about themselves and things that they do that are not uplifting when they make resolutions.
President George Q. Cannon says, "Now this is the truth. We humble People, we who feel ourselves sometimes so worthless, so good for nothing; we are not so worthless as we think. There is not one of us but what God's love has been expanded upon. There is not one of us that he has not cared for and caressed. There is not one of us that he has not desired to save and that he has not devised to save. There is not one of us that he has not given his angels charge concerning. We may be insignificant and contemptible in our own eyes and in the eyes of others, but the truth remains that we are the children of God and that he has actually given his angels, invisible being of power and mighty charge concerning us, and have us in their keeping."
The reason that I thought of this quote is because if we are making new years resolution to make changes because we think that we are not good people or excepted by someone else then we should rethink our resolutions. Our Father in Heaven does not care what we look like, our external appearances are not important in his eyes what is important is what and who we are on the inside that matters. If there is one thing I could say to all of my friends is that I love them for who they internally not because of who they are externally. One thing that I think that we all need to think about at this time of year is a poem titled Judge Gently.
The poem states:
Pray, don’t find fault with the man that limps or stumbles along the road. Unless you have worn the shoes he wears or struggled beneath his load. There may be tacks in his shoes that hurt though hidden away from view. Or the burden he bears placed on your back might cause you to stumble too. Don’t sneer at the man who’s down today unless you have felt the blow. That caused his fall or felt the shame that only the fallen know. You may be strong but still the blows that were his if dealt to you. In the selfsame way, at the selfsame time might cause you to stagger too. Don’t be to harsh with the man that sins or pelt him with words or stone. Unless you are sure-yea doubly sure-that you have no sins of your own. For you, perhaps, if the tempters voice should whisper as softly to you as it did to him when he went astray it might cause you to falter too.
Your New Years resolution might be different then what I am righting about but what I hope and pray is that you think of the gifts that you were given and that you can utilize those gifts and really show them to the world. Don’t worry about your faults don’t worry about other people faults just be the amazing person that I know you are inside. I love you all and happy new years.
President George Q. Cannon says, "Now this is the truth. We humble People, we who feel ourselves sometimes so worthless, so good for nothing; we are not so worthless as we think. There is not one of us but what God's love has been expanded upon. There is not one of us that he has not cared for and caressed. There is not one of us that he has not desired to save and that he has not devised to save. There is not one of us that he has not given his angels charge concerning. We may be insignificant and contemptible in our own eyes and in the eyes of others, but the truth remains that we are the children of God and that he has actually given his angels, invisible being of power and mighty charge concerning us, and have us in their keeping."
The reason that I thought of this quote is because if we are making new years resolution to make changes because we think that we are not good people or excepted by someone else then we should rethink our resolutions. Our Father in Heaven does not care what we look like, our external appearances are not important in his eyes what is important is what and who we are on the inside that matters. If there is one thing I could say to all of my friends is that I love them for who they internally not because of who they are externally. One thing that I think that we all need to think about at this time of year is a poem titled Judge Gently.
The poem states:
Pray, don’t find fault with the man that limps or stumbles along the road. Unless you have worn the shoes he wears or struggled beneath his load. There may be tacks in his shoes that hurt though hidden away from view. Or the burden he bears placed on your back might cause you to stumble too. Don’t sneer at the man who’s down today unless you have felt the blow. That caused his fall or felt the shame that only the fallen know. You may be strong but still the blows that were his if dealt to you. In the selfsame way, at the selfsame time might cause you to stagger too. Don’t be to harsh with the man that sins or pelt him with words or stone. Unless you are sure-yea doubly sure-that you have no sins of your own. For you, perhaps, if the tempters voice should whisper as softly to you as it did to him when he went astray it might cause you to falter too.
Your New Years resolution might be different then what I am righting about but what I hope and pray is that you think of the gifts that you were given and that you can utilize those gifts and really show them to the world. Don’t worry about your faults don’t worry about other people faults just be the amazing person that I know you are inside. I love you all and happy new years.
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